Return of goods

Our 100% satisfaction guaranteed policy ensures that any product you purchase through meets the highest standards.

Unless otherwise specified, new items in their original packaging, including garment tags if applicable, may be returned within 14 days of purchase for a refund. Refund will be issued excluding the shipping and return costs. 

Allow up to four weeks to receive refunds. This time period includes the return ship time, processing your return and initiating a refund. If you need to return an item, contact us by email at and we’ll help you.

*Please note 

Crocus Optic  provides UNLIMITED LIFETIME WARRANTY for all Vortex® products.

We will repair or replace your Vortex® product in the event it becomes damaged or defective—at no charge to you. If we cannot repair your product, we will replace it with a product in perfect working order of equal or better physical condition.

Warranty does not cover loss, theft, deliberate damage or cosmetic damage that does not hinder the performance of the product.

Dear Customers, in connection with COVID-19 - possible delay in the delivery of orders.